Service Request Ticket - # 32143

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 16, 2009 02:15 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20060076[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet 4350DTN Printer #Q5409A#ABA
Serial No. SCNGXF75829 Location PDR

Model PQ5409A Hostname hl-refdesk.wou.edu
Notes fuser replaced 5-2009 from P0070552, maintenance kit from P0072923 11-2009, HP LJ4350DN Maint Kit from P0083096 12-5-2011 IP:140.211.112.26 Ink/Toner Refill HP 42A or HP 42X

Wired NIC 00:14:38:D2:A8:2F

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner May 22, 2009 11:05 AM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner May 22, 2009 11:05 AM 
This fuser was replaced with a new fuser.  The
printer is now back up and running.
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Kevin Elmore May 16, 2009 02:17 PM 
Background:  Fuser that was replaced has gone 
bad.  She unplugged the printer avoid giving 
print credits unnecesarily.

Lori says: "I'm Sorry." and feels for ya.
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