Service Request Ticket - # 32144

Service Request Information

CONTACT Name Attendant, Main Computer Lab   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 17, 2009 09:35 PM
Department University Computing Solutions Phone 88069
Location Email computerlabs@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050099[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280, Pentium 4 540, 3.20GHz1M
Serial No. 40NWW71 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software JAWS v6.0 Professional Edition for Windows from P0051241

Wired NIC 00:12:3F:8E:79:27

TECHS Submitted by Stephen Pierce Contact spierce@wou.edu 88925
Primary Technician Contact ttodorov05@wou.edu 88925

Tracking

Entered by Date Memo
Todor Todorov
Email

Public
Entered by Date Memo
Todor Todorov May 18, 2009 01:38 PM 
Status changed from (1) Pending to (5) Completed
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Todor Todorov May 18, 2009 01:37 PM 
I reinstalled the drivers on both computers and
the scanners seem to be working fine now
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Todor Todorov May 18, 2009 12:42 PM 
Task reassigned to Todor Todorov.
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Stephen Pierce May 17, 2009 09:39 PM 
Front of lab, position: L1.

A student was trying to use the scanner in
location: J3, but computer could not find the scanner.

So, we moved him to another scanner that he'd used
a few days ago (location L1).

He was unable to use this machine, so I'm trying it.

When I plug the usb cable, I get the Found New
Hardware notice/EPSON Scanner.  Then prompted for
an admin username/password.

If I try to run the scanner (EPSON Scan) without
installation, I get 
"EPSON Scan cannot be started.  Please use
troubleshooting..."
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