Service Request Ticket - # 32152

Service Request Ticket - # 32152

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Service Request Information

CONTACT	Name	Ritter, Dionne	Date	May 18, 2009 09:06 AM
	Department	Advancement & Foundation	Phone	88281
	Location		Email	parksd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071162 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	8N8SFG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066324 installed as Office Pro 2003, Adobe Acrobat Pro v9 from P0070929, Adobe Design Std CS4 for WIN from P0072093
	Wired NIC	00:1E:C9:72:DA:4E

TECHS	Submitted by	Octavio Cervantes	Contact	ocervantes06@wou.edu	88925
	Primary Technician		Contact	flahert@wou.edu	88925

Tracking

Entered by	Date	Memo
Tricia Flaherty			Email Public
Entered by	Date	Memo
Tricia Flaherty	Jun 22, 2009 09:50 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Jun 22, 2009 09:50 AM	getting installed for her via service reqeuest 32611 by Lance Jewitt I guess her machine needed to be rebuilt so we are doing the software install via that task	Add Attachment
Tricia Flaherty	Jun 09, 2009 11:36 AM	order was placed today with order#4378	Add Attachment
Teresa Hutchinson	Jun 05, 2009 02:39 PM	**This is an email** Hi Dionne, I've updated the service request we have for you on this (#32152). I'm sure someone will be in touch soon. Thanks! Teresa	Add Attachment
Teresa Hutchinson	Jun 05, 2009 02:34 PM	**This is an email** Hey Teresa, I never heard back on the purchase of my professional license. Cara approved the purchase, charge to DIA 907. When can I expect that installation? Thanks! Dionne	Add Attachment
Teresa Hutchinson	May 29, 2009 01:26 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Teresa Hutchinson	May 29, 2009 01:26 PM	Changed the service status from "waiting for contact" to "pending"	Add Attachment
Teresa Hutchinson	May 29, 2009 01:05 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Teresa Hutchinson	May 29, 2009 01:05 PM	This is an email from Dionne in response to my email to her below. I'm going to assign this to you and if I'm wrong and it needs to really go to the tech's, if you could pass it on. Thanks! Hi Teresa, Yes I still need it installed and I need the professional version. Cara said to charge the license to DIA 907. Thanks! Dionne	Add Attachment
Teresa Hutchinson	May 28, 2009 08:44 AM	**This is an email** Emailed Dionne on 5/29/09: Hi Dionne, I was just following up on a service request that we have for you (#32152) that was in regards to needing Adobe Acrobat 9 installed for you. We were seeing if this was something that we could help with? Just let us know. :) Thanks!	Add Attachment
Jordan Colton	May 22, 2009 08:57 AM	Task reassigned to UCS Tech.	Add Attachment
Jordan Colton	May 22, 2009 08:57 AM	Status changed from (4) On Hold to (7) Waiting for Contact	Add Attachment
Jordan Colton	May 18, 2009 09:36 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Jordan Colton	May 18, 2009 09:36 AM	She wants acrobat 9 pro. So i told her she needs to have her department buy a key.	Add Attachment
Jordan Colton	May 18, 2009 09:08 AM	Task reassigned to Jordan Colton.	Add Attachment