Service Request Ticket - # 32154

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 18, 2009 09:23 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070139[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
Serial No. 9BGBBD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Office Pro 2007 installed as Office Pro 2003 from P0062550, Adobe Acrobat Pro 9 from P0070742

Wired NIC 00:1A:A0:53:17:D7

TECHS Submitted by Octavio Cervantes Contact ocervantes06@wou.edu 88925
Primary Technician Contact ylwang06@wou.edu 88925

Tracking

Entered by Date Memo
Yi Wang
Email

Public
Entered by Date Memo
Teresa Hutchinson May 21, 2009 09:53 AM 
Lori emailed on 5/21/09:

Hi Teresa,

I’m cc’ing Brian since he also wrote me about 
this.  It took me awhile to track down what was 
going on since it was a temporary glitch on 
Monday. 

This one was called in Monday morning – we had 
several students who could not get into 
ts.wou.edu using the remote desktop connection.  
As our students said when she called it in, the 
error message being received during the failures 
was "REMOTE DESKTOP DISCONNECTED: This computer 
cannot connect to the remote desktop. Try 
connecting again. If this problem continues, 
connect the owner of the remote computer or your 
network administrator".

As with most network errors, it seems to have 
stopped.  It was happening Monday and is over now.

I appreciate the follow up, but this one is all 
clear.

Lori H.
Add Attachment
Yi Wang May 21, 2009 09:00 AM 
Task reassigned to Yi Wang.
 Add Attachment
Yi Wang May 21, 2009 09:00 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Teresa Hutchinson May 20, 2009 01:03 PM 
Emailed Lori on 5/20/09:

Hi Lori,
 
Bugging you again...this time it's in regards to 
service request (#32154) that had a note to help 
with remote desktop connections.  We were 
checking in to see if this is something we can 
still help with.  Just let us know!  :)  

Thanks!
Teresa
Add Attachment
Yi Wang May 19, 2009 03:53 PM 
Task reassigned to UCS Tech.
 Add Attachment
Jordan Colton May 19, 2009 03:09 PM 
Task reassigned to Yi Wang.
 Add Attachment
Yi Wang May 19, 2009 09:38 AM 
she is out of today
 Add Attachment
Brian Berkley May 18, 2009 11:26 AM 
****This is an email****
Lori,

Can you give me some more information regarding
your problems connecting to remote desktop via
ts.wou.edu?

Thanks,
 Add Attachment
Octavio Cervantes May 18, 2009 09:24 AM 
Priority changed from (3) Priority to (2) High Priority.
 Add Attachment
Octavio Cervantes May 18, 2009 09:24 AM 
She cannot do a remote desktop connection. Error
message reads: Remote Desktop Disconnection.
Add Attachment