Service Request Ticket

Service Request Information

CONTACT	Name	Beaird, Sarah	Date	May 18, 2009 10:46 AM
	Department	College of Education	Phone	88623
	Location		Email	sarahb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070779 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755 2.66GHz,4M, VT, 1333MHz FSB
	Serial No.	DGF61G1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065410
	Wired NIC	00:1E:C9:64:7E:FD

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	May 20, 2009 02:39 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	May 20, 2009 02:39 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Brian Berkley	May 18, 2009 11:12 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Brian Berkley	May 18, 2009 11:12 AM	**This is an email** Sarah, There is a program we usually install to connect Outlook to our mail system, you can download it here: http://www.wou.edu/~bberkley/stuff/27apr09.ex_ Rename the file to 27apr09.exe Run it, and put in your username and password when it asks you for it. This will NOT work on Office 2007. If you want to set it up manually, the server type is IMAP and the addresses are incoming.wou.edu and outgoing.wou.edu. Call me if you need further assistance.	Add Attachment
Casey Sonflieth	May 18, 2009 10:48 AM	She is just trying to get her microsoft outlook set up and running..she moved from teaching research to college of ed and in room 143a Phone:8-8623 Email:sarahb@wou.edu	Add Attachment