Service Request Ticket - # 32185

Service Request Information

CONTACT Name Ritter, Dionne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 19, 2009 10:51 AM
Department Advancement & Foundation Phone 88281
Location Email parksd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20071162[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. 8N8SFG1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066324 installed as Office Pro 2003, Adobe Acrobat Pro v9 from P0070929, Adobe Design Std CS4 for WIN from P0072093

Wired NIC 00:1E:C9:72:DA:4E

TECHS Submitted by Christian Rogers Contact crogers05@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Lance Jewett Jun 26, 2009 12:04 PM 
Task reassigned to Self Resolved.
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Lance Jewett Jun 26, 2009 12:04 PM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Jun 26, 2009 12:03 PM 
she has a new hard drive and she has to wait until
later to up grade back to the version she had
before. So going to close this task. Will fix the
problem when she gets the new software.
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Gabriel Thrash Jun 04, 2009 12:23 PM 
Task reassigned to UCS Tech.
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Tricia Flaherty May 21, 2009 04:26 PM 
Here is a possible solutionto Dionne's .inx 
problem:
Backward Compatibility in Adobe InDesign CS2 
allows InDesign CS users to open Adobe InDesign 
CS2 documents by first exporting them to the 
InDesign Interchange (INX) format. To open INX 
files from InDesign CS, you also need to first 
install an update for InDesign CS called Adobe 
InDesign CS 3.0.1 April 2005 (CS2 Compatibility 
Update). To determine if you have the update 
installed, see document 331403 , "Determine if 
you have installed InDesign or InCopy CS 3.0.1 
April 2005 update."
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Ryan Johnson May 21, 2009 12:52 PM 
Will drop by at 1:30 PM today as requested.
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Ryan Johnson May 21, 2009 12:52 PM 
Task reassigned to Ryan Johnson.
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Teresa Hutchinson May 20, 2009 01:23 PM 
Emailed Dionne on 5/20/09:

Hi Dionne,

We were just following up on a service request 
(#32185) that we have for you that was regarding 
not being able to open Indesign files.  We were 
seeing if this was still happening for you or if 
we can help with this.

Just let us know if we can help!
 
Thanks!
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Yi Wang May 19, 2009 12:07 PM 
Task reassigned to UCS Tech.
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Yi Wang May 19, 2009 11:23 AM 
Task reassigned to Yi Wang.
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Christian Rogers May 19, 2009 10:52 AM 
adobe in design is not opening p.r. files. Need 
this program in order to work.
Available all day in the cottage rm113.
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