Service Request Ticket - # 32231

Service Request Information

CONTACT Name Willis, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 20, 2009 03:40 PM
Department Creative Arts Phone 88461
Location Email willisk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20081045[Edit Inv] (opens in a new window) Bldg/Room RA 110C
Service Tag 5CK65J1 Description Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
Serial No. 5CK65J1 Location Theatre Costume Shop

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software Windows 8 Pro upgrade from P0091379 installed as WIN 7 Pro, Microsoft Office 2007 Pro Plus license from P0070415

Wired NIC 00:24:E8:0F:1E:4A


TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact ttodorov05@wou.edu 88925

Tracking

Entered by Date Memo
Todor Todorov
Email

Public

Entered by Date Memo
Todor Todorov Oct 15, 2009 09:40 AM
Status changed from (7) Waiting for Contact to (5) Completed
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Todor Todorov Oct 08, 2009 10:33 AM
Status changed from (1) Pending to (7) Waiting for Contact
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Todor Todorov Oct 08, 2009 10:33 AM
I copied the dll file to the folder, and started
the program. It appears to be registered. Waiting
confirmation from Rachel that it is working properly.
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Tricia Flaherty Oct 06, 2009 03:01 PM
Task reassigned to Todor Todorov.
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Tricia Flaherty Oct 06, 2009 03:01 PM
Patternmaker has sent me a dll file that needs to 
be put in \Program Files\PatternMaker 
Software\MacroGen 4  in order to register the 
MAcroGen part of the Patternmaker Pro studio 
applications.  I am sending Todor the email and 
have updated t drive with dll file and reg info
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Joanie Kinnaman Oct 01, 2009 03:54 PM
Task reassigned to Tricia Flaherty.
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Joanie Kinnaman Oct 01, 2009 03:54 PM
I have received no emails from Pattern Maker
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Tricia Flaherty Oct 01, 2009 03:08 PM
Task reassigned to Joanie Kinnaman.
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Tricia Flaherty Oct 01, 2009 03:08 PM
Joanie, have you recieved any emails from
patternmaker corresponding to their attempts to
register?
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Todor Todorov Oct 01, 2009 10:42 AM
Task reassigned to Tricia Flaherty.
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Todor Todorov Oct 01, 2009 10:42 AM
Tricia, could you email PatternMaker the ID
String: 8F77BB9D50F483C8 and ask them for the
unlock code?
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Todor Todorov Oct 01, 2009 10:39 AM
After I put in the serial code, it generated an ID
string. To complete the registration we need an
unlock code corresponding to that ID string.
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Cinthya Mendez-Garcia Oct 01, 2009 09:12 AM
available times: 
today until 3:30pm
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Cinthya Mendez-Garcia Oct 01, 2009 09:12 AM
needs the Patternmaker design student macrogen 4
software needs to be installed 
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Todor Todorov Oct 01, 2009 08:16 AM
Task reassigned to Todor Todorov.
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Chris Marsaglia Sep 25, 2009 12:30 PM
She says we have the password needed.
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Chris Marsaglia Sep 25, 2009 12:30 PM
They can't get into the program without a 
password they dont know. 
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Cinthya Mendez-Garcia Sep 15, 2009 01:06 PM
the machine is located in the costume shop Rice
room 110C
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Cinthya Mendez-Garcia Sep 15, 2009 01:06 PM
Task reassigned to UCS Tech.
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Cinthya Mendez-Garcia Sep 15, 2009 01:06 PM
Status changed from (5) Completed to (1) Pending
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Cinthya Mendez-Garcia Sep 15, 2009 01:06 PM
WOU# 20081047[Edit Inv] not 1045 needs to have paternmaker
design student software installed. Lenore Eliassen
called saying that someone installed this on the
machine but not all the way. says it is asking for
a serial number and asking to load macro version 4.

Available times:
rachel maxson will be in today, if not then
contact Lenore at 8-8461

Rachel Maxson contact person 8-8878
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Dale Goodell Jul 07, 2009 08:52 AM
Status changed from (6) Ready to Deliver to (5) Completed
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Dale Goodell Jul 07, 2009 08:52 AM
Marking this task as completed; see my previous
note.  The new machine can be installed when we
have a network jack.
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Dale Goodell Jun 15, 2009 09:41 AM
Machine has been delivered but not setup.  Waiting
for network connection to be installed, as they
have an older iMac in the office connected to the
only port.  They will use the Dell as well as the
iMac.
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Dale Goodell Jun 12, 2009 01:02 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Dale Goodell Jun 12, 2009 12:58 PM
Task reassigned to Dale Goodell.
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Tricia Flaherty Jun 04, 2009 12:46 PM
Task reassigned to New Equip. Setup.
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Tricia Flaherty Jun 04, 2009 12:40 PM
This machine will be on counter in ITC008 with
setup form and invoice, Please note that it has
some special software(PatternMaker from P0068122)
Also note that Karen Willis is on Maternity leave
and the contacts for delivery of this computer is
Sandra Hedgpeth and Rachel Maxson
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Gabriel Thrash May 21, 2009 10:23 AM
Task reassigned to Tricia Flaherty.
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Richard Rogers May 21, 2009 09:11 AM
Karen called to say that we have the computer 
that needs the software that we have installed on 
it.
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Gabriel Thrash May 21, 2009 09:10 AM
called and left vmail requesting availability.
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Cinthya Mendez-Garcia May 20, 2009 04:22 PM
****This is an email****
Hi,
 
I believe I answered those questions in my 
original email, actually.  The software needs to 
be installed on a new computer that we just 
ordered (purchase request number 4196).  The 
computer will go in Rice 110C, the costume shop.
 
Thanks,
Karen 
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Cinthya Mendez-Garcia May 20, 2009 03:49 PM
I emailed her back asking for the building name 
and room number this needs to be installed and 
asking for the WOU# of the machine/s that need 
this installed. 
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Cinthya Mendez-Garcia May 20, 2009 03:48 PM
****This is an email****
Hello,
 
I put in two different requests in the UCS 
purchase request system, one for a computer and 
one for some software.  I see that both the 
computer and the software have been ordered and 
received by UCS.  The software we purchased needs 
to be installed on that new computer.  I have the 
purchase system request numbers:
 
#3691 - Patternmaker Design Student software
 
needs to be installed on
 
#4196 - Dell desktop station, 22" monitor, etc.
 
in Rice Auditorium, room 110C (the costume 
shop).  Please talk to either Sandy Hedgepeth or 
Rachel Maxson in the costume shop and they'll 
show you where to set up the computer.
 
Thank you,
Karen Willis 
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