Service Request Ticket - # 32233

Service Request Information

CONTACT Name Minnick, Nancy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 20, 2009 04:33 PM
Department Admissions Office Phone 88502
Location Email minnickn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040560[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 SFF, Pentium 4 Processor 540
Serial No. 317SK61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0050950, Appointments Pro

Wired NIC 00:11:43:B1:3E:08

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact rjohnson07@wou.edu 88925

Tracking

Entered by Date Memo
Ryan Johnson
Email

Public
Entered by Date Memo
Ryan Johnson May 21, 2009 01:53 PM 
Status changed from (1) Pending to (5) Completed
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Ryan Johnson May 21, 2009 01:53 PM 
Everything prints fine, but most were not set to
it as default, and neither to Nancy Drew.  Adam is
moving it over to the Bart server, which should
auto remap it.
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Ryan Johnson May 21, 2009 12:58 PM 
Task reassigned to Ryan Johnson.
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Cinthya Mendez-Garcia May 20, 2009 04:37 PM 
says machine is not printing. While I was on the 
phone they successfully printed but would like to 
have someone take a look at this and make sure. 
They also need hardy boy printer set up on this 
machine.
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Cinthya Mendez-Garcia May 20, 2009 04:35 PM 
the machine displays the printer as being bart 
and they are not on the bart server...
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Cinthya Mendez-Garcia May 20, 2009 04:35 PM 
hardyboy printer needs to be setup. 
location the PS office.

available times:
today until 9pm 
anytime tomorrow.
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