Service Request Ticket

Service Request Information

CONTACT	Name	Payton, Sue	Date	May 22, 2009 06:03 PM
	Department		Phone	88967
	Location		Email	paytons@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060173 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Optiplex GX620 SFF, Pentium D, 3.40GHz,2x2M,800MHz
	Serial No.	1GV7RB1	Location	PDR
	CPU	Pentium 4-3.4Ghz
	OS	Unknown	Software	MS Office Pro2003 from P0047320 transfered from W#2000842, Adobe Acrobat PRO Extended v9.0 WIN from P0070929

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	jcolton08@wou.edu	88925

Entered by	Date	Memo
Jordan Colton			Email Public
Entered by	Date	Memo
Jordan Colton	May 27, 2009 11:30 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jordan Colton	May 27, 2009 11:30 AM	I ran the fixdll.bat that Brian made and that didnt fix it. The browser was hi-jacked so i ran hi-jack this and before i could do anything the computer blue screened so i re-imaged the computer.	Add Attachment
Jordan Colton	May 26, 2009 03:20 PM	Task reassigned to Jordan Colton.	Add Attachment
Kevin Elmore	May 22, 2009 06:04 PM	**This is an email** Machine 20060173 , TRCLab #2, is having some issues with the internet. After launching Explorer it loads the Western homepage just fine, but when you try to go to the Moodle page, or WOU mail, it doesn't progress. Works ok in firefox, but not Explorer. Sue Payton Technology Resource Center Western Oregon University Monmouth, OR 97361 503-838-8967 paytons@wou.edu	Add Attachment