Service Request Ticket - # 32291

Service Request Information

CONTACT Name Doellinger, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 26, 2009 12:36 PM
Department Social Science Phone 88254
Location Email doellind@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20080377[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude D630, 2.50GHz, 6M L2 Cache, 800MHz
Serial No. 2GFBgh1 Location PDR

CPU Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)


OS Unknown Software Windows Vista business downgrade to WIN XP Pro, MS Office Pro Plus 2007 from P0067762 installed as Offcie Pro 2003

Wired NIC 00:21:70:A3:B4:80


Wireless NIC 00:21:5C:70:03:CF


TECHS Submitted by Christian Rogers Contact crogers05@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public

Entered by Date Memo
Adam Wehner Aug 11, 2009 09:55 AM
Status changed from (1) Pending to (5) Completed
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Adam Wehner Aug 11, 2009 09:55 AM
The printer is working from my end.
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Casey Sonflieth Jul 02, 2009 07:45 AM
he wants to know if this can be done today and 
tomorrow because he is out of town from noon 
today till next monday...he can drop the lap top 
off at the office after he gets out of 
class...let me know if he should do that
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Casey Sonflieth Jul 02, 2009 07:43 AM
Priority changed from (3) Priority to (1) Highest Priority.
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Casey Sonflieth Jul 01, 2009 01:24 PM
he called in today and said and said that he can 
have someone work on his re-imaging today or 
tomorrow or friday. because he wont need it for 
hsi classes for the rest of the week. and he can 
pick it up on friday sometime. he is leaving for 
home today and if someone can call him really 
quick he can drop his computer off on his way out.

Phone:8-8254
he will be in tomorrow morning before 11 am then 
he is gone.
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Brian Berkley Jul 01, 2009 10:25 AM
Task reassigned to Adam Wehner.
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Richard Kavanagh student Jun 26, 2009 09:11 AM
Current Wallpaper is @ 

"C:\Documents and Settings\\Local
Settings\Application Data\Microsoft\"

with the name Wallpaper.bmp
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Yi Wang Jun 11, 2009 10:30 AM
Task reassigned to UCS Tech.
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Kevin Elmore Jun 08, 2009 08:46 PM
He absolutely wants to save the image on his 
desktop but he doesn't know exactly where it is 
saved.  I had him look in the my pictures folder, 
but it wasn't there.
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Kevin Elmore Jun 08, 2009 08:39 PM
He wants to make sure that the Roxio video 
editing in on and working (it's erroring out).
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Kevin Elmore Jun 08, 2009 08:37 PM
Returning the call from Yi.  He says his computer 
is ready to be re-imaged.  He'd like to know if 
the computer can be imaged in a couple of hours 
so that he can use it for grading, etc.  If not, 
he'll drop it off on Wednesday.
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Richard Rogers Jun 04, 2009 08:32 AM
He is supposed to have his computer ready today 
to have it re-imaged, but he does not have it 
ready.  He would like it re-imaged Monday June 
9th or Tuesday june 10th to be re-imaged.  Please 
contact him if this time doesn't work.  Before 
you go to work on the computer, call his office 
to make sure he is there.  All his finals are on 
monday the 9th.
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Yi Wang Jun 01, 2009 11:51 AM
printer is ok. Need to check computer on Thursday
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Yi Wang Jun 01, 2009 11:45 AM
Task reassigned to Yi Wang.
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Yi Wang May 27, 2009 11:31 AM
Task reassigned to UCS Tech.
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Yi Wang May 27, 2009 11:31 AM
Office hour M 10-12 W 9-9:50
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Yi Wang May 26, 2009 04:44 PM
Task reassigned to Yi Wang.
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Christian Rogers May 26, 2009 12:39 PM
office computer isn’t printing. Nothing pops up. 
he get the “hour glass” but nothing happens. 
started on Thursday afternoon. 

available until 3:30 today
tomorrow (wed) around all day 8:30 on. 
don’t care if he is not around if they want to 
work on it.

side note-He also say his computer is really 
slow. It sometimes freezes when he is in word and 
exel. Works better on campus. 
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