Service Request Ticket - # 32293

Service Request Information

CONTACT Name Harchanko, Joseph   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 26, 2009 01:31 PM
Department Creative Arts/Music Phone 88874
Location Email harchanj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080854[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple Mac Pro #Z0EM
Serial No. G89121Z3XYL Location PDR

CPU One 2.8GHz Quad-Core Intel Xeon


OS Unknown Software Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, and GarageBand), Apple Logic Express, MS Office 2008 for MAC from P0069599

Wired NIC 00:23:32:31:8C:70


Bluetooth NIC 00:24:36:BB:D3:CB

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public
Entered by Date Memo
Richard Kavanagh student Jun 03, 2009 02:35 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Richard Kavanagh student Jun 03, 2009 01:51 PM 
I told him yesterday that it was available and he
decided to come by to pick it up at 9. I called
the help desk at about 8:45 and told Cynthia to
expect him and where the computer was. 

Anyway I've delivered the computer now and all is
right with the world.
 Add Attachment
Teresa Hutchinson Jun 03, 2009 10:08 AM 
Joe came in today to "pickup" his computer and I 
checked with Tricia and the tech's and there was 
no computer for pickup, his new one isn't here 
yet so I called Joe back and asked him some more 
questions and he said he had been working with 
Richard and it was a computer for SM 107.  I told 
him Richard isn't in until 1:00 today and I would 
update the task.  Joe's cell # is 503-269-3377.
 Add Attachment
Teresa Hutchinson Jun 03, 2009 10:00 AM 
Joe came in this morning to "pick up" his 
computer because he said someone emailed him to 
meet him at UCS at 9:00 this morning to get it.  
I checked with Tricia and the tech's and they 
said that the new laptop isn't here so I called 
Joe back and he said it was actually a computer 
that was going into SM 107.  He said he had been 
working with Richard and I said Richard is out 
until 1:00 today.  I also told Joe I would update 
the task of what went on this morning.  His cell 
number is 503-269-3377.
 Add Attachment
Tricia Flaherty May 26, 2009 01:40 PM 
This is the list of software that will eventually 
need to be put on that station but do note that 
they will either come from the copy of the image 
for SM105 machines or they will load on their own 
they still need to order upgrades for some as well
****This is an email****
Stephen wrote:
>
> Sorry for the long delay in putting this 
together.  Your help and patience is appreciated.
>
>  
>
> Software on R107 machine (we already have these 
install disks)
>
>     * Protools 8
>     * MPToolkit w/TL Space
>     * Nuendo 4
>     * Digital Performer 6 (this should happen 
in the disk mirror)
>     * Max/Msp/Jitter v5 & v4.6
>     * Peak Pro 5 (needs upgrade to 6.0)
>     * Melodyne Studio 3.2
>     *
Add Attachment
Tricia Flaherty May 26, 2009 01:34 PM 
I keep getting status update emails from 
HArchanko and realized I never officially put in 
a SR so I thought I would start one.  Do you 
hhave any estimation of how much longer it will 
be before this can be delivered?
 Add Attachment