Service Request Ticket - # 32295

Service Request Information

CONTACT Name Wimmer, Craig   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 26, 2009 02:02 PM
Department Student Health & Counseling Center Phone 88772
Location Email wimmerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20050985[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP Deskjet 6980DT printer #C8972A#B1H
Serial No. SMY5AD5Q0VK Location PDR

Model 1PC8972A Hostname
Notes built-in WiFib/gNIC:00-13-21-6C-21-4E, Print speed black (draft quality mode) Up to 36 ppm, Print speed black (normal quality mode)Up to 9.6 ppm Print speed black (best quality mode)Up to 2 ppm Print speed, color (draft mode) Up to 27 ppm Print speed, color (normal mode)Up to 5.8 ppm Ink/Toner Refill

Wired NIC 00:13:21:6C:21:4F

TECHS Submitted by Richard Rogers Contact rrogers@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner May 28, 2009 04:12 PM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner May 28, 2009 04:12 PM 
We have not heard back from Craig so I am going to
say the printer is back up and running.
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Brian Berkley May 26, 2009 02:30 PM 
Craig,

I cleared the queue for that printer and
successfully printed a test page.

If you still have problems with that printer,
please let me know.

Thanks,
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Brian Berkley May 26, 2009 02:29 PM 
Task reassigned to Adam Wehner.
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Brian Berkley May 26, 2009 02:29 PM 
cleared queue and restarted spooler on radar

don't see this printer on bart
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Richard Rogers May 26, 2009 02:03 PM 
They have tried to clear the qeue but the qeue 
wil not clear.
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