Service Request Ticket

Service Request Information

CONTACT	Name	Helpdesk, Helpdesk	Date	May 27, 2009 10:36 AM
	Department		Phone	88925
	Location		Email	ucshelpdesk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080618 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Apple iMac, 20-inch, 2.66HGz Intel Core 2 Duo #Z0FE
	Serial No.	SQP8490P1ZE6	Location
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	MS Office MAC 2008 from P0068701, (UPG 5-2009 to Adobe Design Premium CS4 from P0070326 but installed as CS3)Adobe Design Premium CS5 Mac from P0075227 installed as CS4 Design Premium, FreeHand MX from P0047748, Extenssis Portflio 6 from P0040999 moved from W#20020499 12-2005, Mac OS X v10.5 Leopard(Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools) and iLife ¿08
	Wired NIC	00:23:32:9A:2D:A1
	Wireless NIC	00:23:12:1D:46:4A
	Bluetooth NIC	00:1E:C2:96:9B:16

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Jun 11, 2009 11:07 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Jun 11, 2009 11:06 AM	Telecom replaced some wiring and now it works. So bad port.	Add Attachment
Lance Jewett	Jun 01, 2009 12:51 PM	Task reassigned to Lance Jewett.	Add Attachment
Casey Sonflieth	Jun 01, 2009 11:12 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Casey Sonflieth	Jun 01, 2009 11:12 AM	she is very irritated and says that she thinks the task can be completed over the phone.	Add Attachment
Casey Sonflieth	Jun 01, 2009 10:02 AM	she is in the office for the next couple of hours. she just called in..reguarding the VM	Add Attachment
Brian Berkley	May 28, 2009 02:06 PM	called and left vm	Add Attachment
Casey Sonflieth	May 27, 2009 10:38 AM	she is in the nook across from room 221. She is having trouble with the computer because it will not log onto the internet. and it is a Mac. She would just like for someone to call her and walk her through. Phone:8-8163	Add Attachment