Service Request Ticket

Service Request Information

CONTACT	Name	Hughes, Chloe	Date	May 28, 2009 12:01 PM
	Department	Education & Leadership	Phone	88781
	Location		Email	hughesc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20081033 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP OfficeJet Pro 8000 Printer #CB092A#B1H
	Serial No.	MY91G240N1	Location	PDR
	Model	CB092A	Hostname
	Notes	B/W-Up to 1200 x 1200 dpi Color-Up to 4800 x 1200 dpi Monthly duty cycle-Up to 15,000 pages aser Quality Print Speed: Up to 15 ppm black, Up to 11 ppm color1, Maximum print speed of 35 ppm black, 34 ppm color2 Standard Connectivity: 1 USB 2.0, 1 Ethernet Paper Handling: 250-sheet input tray, 150-sheet output tray, automatic two-sided printing standard, optional second 250-sheet input tray Borderless Printing: Up to 8.5 x 11 in	Ink/Toner Refill
	Wired NIC	00:23:7D:99:FB:AE

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jul 07, 2009 09:43 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Jul 07, 2009 09:43 AM	Marking this task complete. See SR # 32745. Printer should have been installed by a student tech as part of the new computer setup.	Add Attachment
Dale Goodell	May 29, 2009 02:24 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Dale Goodell	May 29, 2009 02:24 PM	Printer has been delivered to her office, but the setup is on hold. She has a Thin Client, which will be replaced with a PC in the near future. She will also need a USB cable.	Add Attachment
Dale Goodell	May 29, 2009 02:23 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Dale Goodell	May 28, 2009 04:15 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	May 28, 2009 12:02 PM	This is on counter in ITC008 with Print Config page in place of a setup form, please return Config to Tricia's inbox when done, Invoice for these printers will go via campus mail. Let me know if any of these Education local printer setups need USB cables	Add Attachment