Service Request Ticket

Service Request Information

CONTACT	Name	Hendrickson, Dorothy	Date	May 29, 2009 10:39 AM
	Department	Registrar’s Office	Phone	88932
	Location		Email	hendrid@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080477 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	8BJNPH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003
	Wired NIC	00:21:70:6F:E6:B6

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	May 29, 2009 12:27 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	May 29, 2009 12:27 PM	Had her change her password again and it worked. It error last time she did. Most likely from changing it so many times in one day.	Add Attachment
Lance Jewett	May 29, 2009 12:14 PM	Task reassigned to Lance Jewett.	Add Attachment
Casey Sonflieth	May 29, 2009 10:43 AM	She said that she was changing her password 3 to 4 times yesterday and to see how to help new students change their password. she changed it more than twice so that she could change it back to the original one she had. and it let her log into the network. now she is unable to log into the network. and is wondering what to do now. also yesterday she said that a pop up box saying the windows needs her current credentials to insure network connectivity. and the pop up box is titled Expired Credentials Phone:8-8932 and she has an email but she cannot get to it.	Add Attachment