Service Request Ticket - # 32346

Service Request Information

CONTACT Name Gibbons, Steve   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 29, 2009 01:37 PM
Department Social Science Phone 88317
Location Email gibbons@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080623[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Apple MacBook, 13-inch, aluminum #Z0FU
Serial No. W88495731B0 Location was Stephen Gibbons, SS

CPU Intel Core 2 Duo 2GHz


OS Unknown Software iLife '08(inc. iTunes, iPhoto, iMonvie and iDVD, iWeb and GarageBand), MS Office 2008 for MAC from P0068701, transfer from W#20030679Macromedia Dreamweaver MX 2004 MAC/WIN License from P0050020

Wired NIC 00:23:DF:80:63:F4


Wireless NIC 00:23:6C:8D:D1:E4


Bluetooth NIC 00:23:6C:AC:D8:6C

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact jcolton08@wou.edu 88925

Tracking

Entered by Date Memo
Jordan Colton
Email

Public
Entered by Date Memo
Lance Jewett Jun 11, 2009 11:23 AM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Jun 11, 2009 11:23 AM 
I set him up with a local administrator account
that will allow him to install the updates he needs.
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Casey Sonflieth Jun 10, 2009 12:59 PM 
he is still wondering about this and wants to 
know when someone can come take a look at it.
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Casey Sonflieth Jun 10, 2009 12:58 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Casey Sonflieth Jun 10, 2009 11:42 AM 
he called in and still needs someone to come and 
look at it.
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Jordan Colton Jun 03, 2009 09:29 AM 
His office hours are monday from 9 to 11 and
tuesday from 1 to 3.
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Jordan Colton Jun 01, 2009 10:41 AM 
He said that someone came and set him up as a
local administrator so that he could install
updates. He forgot that password so he just needs
it reset.
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Jordan Colton Jun 01, 2009 09:49 AM 
Task reassigned to Jordan Colton.
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Gabriel Thrash May 29, 2009 03:33 PM 
called and left vmail requesting availabiity.
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Casey Sonflieth May 29, 2009 01:39 PM 
He is needing someone to help him figure out how 
to install updates on his computer.

it askes for a password and he does not know what 
it is.

Phone: 8-8317
Email:gibbons@wou.edu
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