Service Request Ticket

Service Request Information

CONTACT	Name	Dechatelet, Ted	Date	Jun 01, 2009 11:55 AM
	Department	Creative Arts	Phone	88879
	Location		Email	dechatet@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20081039 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook, 13-inch, aluminum #Z0FU
	Serial No.	SW89191V08QS	Location	PDR
	CPU	2GHz Intel Core Duo
	OS	Unknown	Software	Upgrade to OS X Lion 10.7 from P0081770 FEB2012, orig:Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools)and iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand) Logic Express8 bundled with MAC on P0070413, Office Pro 2008 for MAC from P0070415
	Wired NIC	00:25:4B:C3:F8:CE
	Wireless NIC	00:25:00:47:86:10

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jun 15, 2009 12:16 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Jun 12, 2009 03:15 PM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Jun 12, 2009 03:14 PM	I still need to install Logic Express. Need to get serial number and licensing from Tricia.	Add Attachment
Dale Goodell	Jun 12, 2009 03:14 PM	Task reassigned to UCS Tech.	Add Attachment
Dale Goodell	Jun 12, 2009 03:14 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Dale Goodell	Jun 12, 2009 03:12 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Dale Goodell	Jun 12, 2009 12:41 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Cinthya Mendez-Garcia	Jun 09, 2009 03:57 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Cinthya Mendez-Garcia	Jun 09, 2009 03:57 PM	Adam Called saying this has been ordered along time ago, someone called Karen saying this has been delivered but it still hasn't.	Add Attachment
Dale Goodell	Jun 02, 2009 10:33 AM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Jun 01, 2009 12:03 PM	this will be on counter in ITC 008 with setup form attached, the invoice will be sent out via campus mail, Please make sure he gets Logic Express as indicated on setup form	Add Attachment