Service Request Ticket - # 32370

Service Request Information

CONTACT Name Hautala, Bob   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 01, 2009 12:34 PM
Department Health & Exercise Science Phone 88262
Location Email hautalar@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20081113[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook, 13-inch, aluminum #Z0FU
Serial No. SW89220Q48QS Location PDR

CPU 2GHz Intel Core Duo


OS Unknown Software Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools)and iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand) Office Pro 2008 for MAC from P0070637, QuickTime 7 Pro for Mac from P0071707, iWork '09 from P0076809 Aug2010

Wired NIC 00:25:4B:C5:B2:94


Wireless NIC 00:25:00:48:6A:33

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Jun 09, 2009 03:12 PM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Jun 09, 2009 08:20 AM 
Machine is now ready to upload the image.
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Tricia Flaherty Jun 02, 2009 05:13 PM 
Dale, Bob Hautala dropped off the laptop at 
4:45pm on Tuesday.  He did not get done with all 
he needed to do, so I had him write a note so 
that he could give you more details I put the 
laptop with note on your desk
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Tricia Flaherty Jun 02, 2009 05:13 PM 
Dale, Bob Hautala dropped off the laptop at 
4:45pm on Tuesday.  He did not get done with all 
he needed to do, so I had him write a note so 
that he could give you more details I put the 
laptop with note on your desk
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Dale Goodell Jun 02, 2009 10:50 AM 
These applications need to be installed on the new
machine:
- Studio Code
- Real Player
- VLC or equivalent
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Dale Goodell Jun 02, 2009 10:33 AM 
Task reassigned to Dale Goodell.
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Tricia Flaherty Jun 01, 2009 01:22 PM 
This is on counter in ITC oo8 with GFA Setup form 

Please note he has an older powerbook laptop that 
has been giving him trouble with wireless and 
other issues see SR#32182 that is unde LAnce 
Jewett
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