Service Request Ticket - # 32376

Service Request Ticket - # 32376

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Service Request Information

CONTACT	Name	Khe, Sririam	Date	Jun 01, 2009 03:21 PM
	Department	Social Science/ Geography and Sustainability	Phone	88852
	Location		Email	khes@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080850 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Latitude E6400, 2.53GHz, 1066MHz 6M L2 Cache
	Serial No.	70GZWF1	Location	PDR
	CPU	Intel Core 2 Duo T9500(2.6GHz/800MHzFSB/6ML2cache)
	OS	Unknown	Software	Vista Downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0069591 installed as Office Pro 2003, transfered from W#20050763 - Adobe Creative Suite Prem.v2(P0055221)
	Wired NIC	00:21:70:EC:F5:05
	Wireless NIC	00:21:5D:DC:A0:92

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	ttodorov05@wou.edu	88925

Tracking

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Aug 31, 2009 10:57 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Todor Todorov	Aug 31, 2009 10:57 AM	I believe Richard finished the install	Add Attachment
Todor Todorov	Aug 24, 2009 04:51 PM	Status changed from (7) Waiting for Contact to (3) Order in Process	Add Attachment
Richard Kavanagh student	Aug 24, 2009 11:36 AM	Creative suite premium v2	Add Attachment
Todor Todorov	Aug 11, 2009 09:35 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Todor Todorov	Jul 14, 2009 08:55 AM	**This is an email** Hello, this is Todor with University Computing Services. You have an old request with us about installing Adobe CS and Dreamweaver on your machine. Please, let us know if this is still something you need done, or if it's no longer needed. You can reach us at ext. 8-8925 or by replying to this email. Thank you. --Todor	Add Attachment
Todor Todorov	Jun 29, 2009 04:23 PM	Task reassigned to Todor Todorov.	Add Attachment
Todor Todorov	Jun 16, 2009 11:40 AM	**This is an email** Hello Dr. Khe, this is Todor with UCS responding to your service request #32376. What would be a good day and time for someone to stop by at your office and install Adobe CS and Dreamweaver on your machine?	Add Attachment
Todor Todorov	Jun 05, 2009 11:45 AM	Task reassigned to UCS Tech.	Add Attachment
Todor Todorov	Jun 01, 2009 03:41 PM	Task reassigned to Todor Todorov.	Add Attachment
Cinthya Mendez-Garcia	Jun 01, 2009 03:22 PM	says Dale knows a little more about this. his machine is located in HS 219. Available hours: anytime between 9am-3pm on tuesday, wednesday, and thursday of this week. Says email or call is best to find him during these hours.	Add Attachment