Service Request Ticket - # 32388

Service Request Information

CONTACT Name Diehm, Deborah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 02, 2009 01:01 PM
Department VP Student Affairs Phone 88423
Location Email diehmd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060772[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 client #NTC-10Z-00
Serial No. 0713BE8472 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:7F:60:D8

TECHS Submitted by Patrick Shanley Contact pshanley05@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Jun 02, 2009 03:05 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Jun 02, 2009 03:05 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Jun 02, 2009 03:05 PM 
reset session from merlin.wou.edu:1661
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Brian Berkley Jun 02, 2009 02:00 PM 
it shows as turned off from the thin client
management server console
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Patrick Shanley Jun 02, 2009 01:03 PM 
This is a student employee thin client in the VP 
student affairs office and when one of the 
employees attempted to open a webpage it froze 
and the mouse is glitching. She tried to power 
cycle the machine and hit ctrl + alt + delete, 
but it stayed on the same screen
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