Service Request Ticket

Service Request Information

CONTACT	Name	Liu, Jie	Date	Jun 02, 2009 01:05 PM
	Department	Computer Science Division	Phone	88989
	Location		Email	liuj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20081014 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag	5WK0TJ1	Description	Dell Inspiron XPS M1330 Laptop, 2.4GHz,800Mhz FSB
	Serial No.	5WK0TJ1	Location	PDR
	CPU	Intel Core 2 Duo T8300(2.4GHz, 800Mhz,3ML2)
	OS	Unknown	Software	MS Office Pro Plus 2007 from P0070326
	Wired NIC	00:23:AE:23:76:B8
	Wireless NIC	00:21:5C:A3:1F:4B
	Bluetooth NIC	00:24:2B:EA:E6:58

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jun 23, 2009 07:46 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Jun 12, 2009 12:58 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Jun 03, 2009 11:25 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Jun 03, 2009 09:48 AM	It won't go into the queue for New Equip as the primary task so I dropped it straight into your queue...I'll have to check with Ellis about this error	Add Attachment
Tricia Flaherty	Jun 03, 2009 09:46 AM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Jun 03, 2009 09:46 AM	Task reassigned to UCS Tech.	Add Attachment
Teresa Hutchinson	Jun 03, 2009 09:37 AM	Changed from Tricia's tasks to "new equipment setup"	Add Attachment
Tricia Flaherty	Jun 02, 2009 01:10 PM	Jie is on sabbatical so contact him via email or through Portia Perkins, Please deliver him system with Office Pro Plus 2007 loaded and with Vista, he may opt out of connecting with campus network until he is back from sabbatical, it is on counter in ITC008 and will be invoiced on same one as a new laptop[ for Dave olson on a different Service Request	Add Attachment