Service Request Ticket - # 32390

Service Request Information

CONTACT Name Jamieson, Elaina   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 02, 2009 02:27 PM
Department Creative Arts/Art Phone 88229
Location Email jamiese@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080619[Edit Inv] (opens in a new window) Bldg/Room CH 306
Service Tag Description Apple iMac, 20-inch, 2.66HGz Intel Core 2 Duo #Z0FE
Serial No. SQP8490SEZE6 Location was Elaina Jamieson

CPU Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)


OS Unknown Software MS Office MAC 2008 from P0068701, Mac OS X v10.5 Leopard (includes Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools) and iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, GarageBand)

Wired NIC 00:23:32:96:09:FE


Wireless NIC 00:23:12:1D:7C:6E


Bluetooth NIC 00:23:12:42:92:91

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Jun 10, 2009 10:48 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Adam Wehner Jun 10, 2009 10:48 AM 
I set the printer up with a new network card. 
This has fixed the problem.
 Add Attachment
Brian Berkley Jun 03, 2009 09:53 AM 
Task reassigned to Adam Wehner.
 Add Attachment
Brian Berkley Jun 03, 2009 09:53 AM 
It has an HP JetDirect Parallel Port 300x print
server that is acting up.

Adam is going to replace the print server with a
MIO card so it should clean up their printer problems.
 Add Attachment
Cinthya Mendez-Garcia Jun 03, 2009 08:58 AM 
Cathy called saying no one is able to print to 
her office printer. Says Rebecca Twist is trying 
to print off some documents she needs for her 
class today.
Add Attachment
Courtney Carlson Jun 02, 2009 02:43 PM 
She is leaving for the day. Feel free to contact 
Mary Harden 8-8460. Mary's jobs are still frozen 
as well.
Add Attachment
Courtney Carlson Jun 02, 2009 02:33 PM 
She called back. She couldn't find the wou numer 
on the printer itself.
The printer says power save.

She checked the yellow network cord and it seems 
to be plugged in well.

Green light is blinking, but still says powersave 
mode.
 Add Attachment
Courtney Carlson Jun 02, 2009 02:29 PM 
Trying to send a print job to ansel printer. Word 
document. Says unable to connect will try again 
in 30 seconds. 

She had Mary Hardin try and Mary encounters the 
same problem.

She is going back downstairs to check on the 
printer to make sure nothing has come out since 
she checked and to get the WOU number. She will 
check for good connections too.
 Add Attachment