Service Request Ticket

Service Request Information

CONTACT	Name	Yehnert, Curtis	Date	Jun 02, 2009 03:16 PM
	Department	Humanities Division	Phone	88362
	Location		Email	yehnerc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20040925 (opens in a new window)	Bldg/Room	ITC Fee Payment
	Service Tag	3WM5P71	Description	Inspiron 700m, 1.60GHz/400MHz FSB, 12.1in WXGA
	Serial No.	3WM5P71	Location	ITC Fee Payment (was HU Division Laptop GFA)
	CPU	Pentium M-1.7 GHz
	OS		Software	MS Office Pro 2003 from P0053186
	Wired NIC	00:12:3F:7F:9B:BF
	Wireless NIC	00:0B:7D:25:8A:4F

TECHS	Submitted by	Courtney Carlson	Contact	ccarlso@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Jun 02, 2009 03:38 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Jun 02, 2009 03:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Jun 02, 2009 03:38 PM	Called and reassured him it should work.	Add Attachment
Courtney Carlson	Jun 02, 2009 03:16 PM	**This is an email** He's borrowing a laptop from department and is Going to kentucky for 8 days. Hotel he will be staying at assures him he will have have wifi access. Here on campus it shows wifi signal as strong. He wants to know... How does he go about getting internet access on his wou laptop when he is off campus. His home number 503-362-8677 Call anytime at home if can't reach him on campus. Tomorrow is last day he will be on campus. Today he is leaving campus at 4. Back tomorrow 9-10am. After that can reach at given home phone number	Add Attachment