Service Request Ticket - # 32400

Service Request Information

CONTACT Name Flatt, Patricia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 03, 2009 08:35 AM
Department Natural Science/ Chemistry Phone 88644
Location Email flattp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20070872[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Inspiron 1720, 2.4GHz, 800Mhz, 3M L2 Cache
Serial No. CRTF5G1 Location PDR

CPU Intel Core 2 Duo T8300(2.4GHz, 800Mhz,3ML2)


OS Unknown Software Windows Vista Bus Ed downgraded to WIN XP Pro, Microsoft Office PRO Plus 2007 License from P0065631, installed on personal and SUM2013 on new station Camtasia Studio v8 WIN from VISA2012003301

Wired NIC 02:00:54:55:4E:01


Wireless NIC 00:1F:3A:A1:BA:70


TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public

Entered by Date Memo
Brian Berkley Jun 03, 2009 01:26 PM
Status changed from (1) Pending to (5) Completed
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Brian Berkley Jun 03, 2009 01:26 PM
Ran gpupdate and installed Sophos from PLOWKING
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Brian Berkley Jun 03, 2009 12:35 PM
Sent email and left VM.
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Brian Berkley Jun 03, 2009 09:55 AM
Task reassigned to Brian Berkley.
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Cinthya Mendez-Garcia Jun 03, 2009 08:40 AM
I tried to walk her through "Map network drive" 
but when she selects the H drive to map it does 
not display a specific location in the H drive it 
only shows "H:" 

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Cinthya Mendez-Garcia Jun 03, 2009 08:37 AM
says she noticed this on monday afternoon after 
she had tried to do what the email of changing 
serves said to do. says she did the steps but her 
machine would not let her complete it. 

Now she only has her local drive show up and non 
others do her H-drive is also missing. 



Available time:
today 12/noon to 2pm 
thursday anytime after 11am. 
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