Service Request Ticket

Service Request Information

CONTACT	Name	Johnson, Brian	Date	Jun 03, 2009 04:50 PM
	Department	The Research Institute	Phone	88797
	Location		Email	johnsnb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060058 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	BTWRBB1	Description	OptiPlex GX620 Pent. D, 3.60GHz, 2x2M, 800MHz FSB
	Serial No.	BTWRBB1	Location	007
	CPU	Pentium D 3.60 GHz, 800MHz FSB
	OS	Unknown	Software	OFFICE Pro 2003 from TRI licensing
	Wired NIC	00:13:72:97:78:36

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	gthrash08@wou.edu	88925

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Jun 04, 2009 11:01 AM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	Jun 04, 2009 11:01 AM	Berkley went over and fixed the malware.	Add Attachment
Brian Berkley	Jun 04, 2009 10:59 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Jun 04, 2009 10:59 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Jun 04, 2009 10:58 AM	malware, i fixed it	Add Attachment
Kitt Murry	Jun 04, 2009 09:31 AM	He called to let us know he is in his office, and we let Gabe know and he is going to head over there.	Add Attachment
Kevin Elmore	Jun 03, 2009 04:51 PM	He would like a call on his cell phone instead of his office phone: 503 420 9077.	Add Attachment
Kevin Elmore	Jun 03, 2009 04:50 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Kevin Elmore	Jun 03, 2009 04:50 PM	His computer has lost access to network drives and printers, but not the internet even after restart.	Add Attachment