Service Request Ticket - # 32444

Service Request Information

CONTACT Name Dauer, Susan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 05, 2009 09:02 AM
Department Education & Leadership Phone 88230
Location Email dauers@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080302[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac 20in 2.66GHz Intel Core 2 Duo #MB324LL/A
Serial No. SW8830130ZE3 Location PDR

CPU Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)


OS Unknown Software MS Office 2008 for MAC from P0067422

Wired NIC 00:22:41:1E:C1:6B


Wireless NIC 00:21:E9:E3:5C:1A


Bluetooth NIC 00:21:E9:D5:63:EF

TECHS Submitted by Ethan Laing Contact ejlaing06@wou.edu 88925
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Jun 05, 2009 11:16 AM 
Went to office, and she said she found the files
that she needed in her recycle bin. She said
everything worked fine now.
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Gabriel Thrash Jun 05, 2009 11:15 AM 
Task reassigned to Gabriel Thrash.
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Casey Sonflieth Jun 05, 2009 11:06 AM 
Task reassigned to Casey Sonflieth.
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Casey Sonflieth Jun 05, 2009 11:06 AM 
Status changed from (1) Pending to (5) Completed
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Casey Sonflieth Jun 05, 2009 11:05 AM 
she said that she found the problem and it is 
fixed.... i will complete the task
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Casey Sonflieth Jun 05, 2009 10:37 AM 
She called back and asked if someone can come 
over now
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Teresa Hutchinson Jun 05, 2009 09:45 AM 
Thanks for trying Jordan!!!
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Jordan Colton Jun 05, 2009 09:33 AM 
i stopped by her office and she wasnt there..
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Teresa Hutchinson Jun 05, 2009 09:05 AM 
Task reassigned to UCS Tech.
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Teresa Hutchinson Jun 05, 2009 09:05 AM 
She would like help immediately!  She called the 
main number and I transferred her to the SRD line 
and she said she didn't really want to do 
that "because she has had tasks that haven't been 
dealt with for days".  She said she doesn't use 
the "Sun" email so I'm guessing she's 
using "Outlook but she couldn't remember what she 
used. :(
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