Service Request Ticket - # 32445

Service Request Information

CONTACT Name Vickers, LouAnn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 05, 2009 09:07 AM
Department President’s Office Phone 88888
Location Email vickersl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040655[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
Serial No. 74T8Z61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office PRO 2003 from P0051751,Dreamweaver MX 2004,Publisher,Acrobat6 Pro Upgraded to Acrobat 7 Pro from P0057703 6/2006, PL/SQL developer, OmniPage Pro Office v. 14.0 #E709A-F00-14.0 from P0047841

Wired NIC 00:11:43:BB:12:CC

TECHS Submitted by Ethan Laing Contact ejlaing06@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Jun 30, 2009 08:40 AM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Jun 30, 2009 08:40 AM 
I got her a replacement that she is up and running
with now.
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Lance Jewett Jun 22, 2009 02:55 PM 
Task reassigned to Adam Wehner.
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Lance Jewett Jun 22, 2009 02:55 PM 
Status changed from (1) Pending to (4) On Hold
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Lance Jewett Jun 22, 2009 02:55 PM 
What are we doing for her replacement computer?
Tricia said to talk to you about it.
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Lance Jewett Jun 19, 2009 03:28 PM 
Status changed from (1) Pending to (4) On Hold
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Lance Jewett Jun 19, 2009 01:35 PM 
The power supply is dead.
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Lance Jewett Jun 11, 2009 12:16 PM 
Status changed from (1) Pending to (4) On Hold
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Adam Wehner Jun 10, 2009 09:40 AM 
I gave her a loaner computer to use until we can
figure out what to do.
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Teresa Hutchinson Jun 05, 2009 02:46 PM 
Task reassigned to UCS Tech.
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Teresa Hutchinson Jun 05, 2009 02:46 PM 
Status changed from (5) Completed to (1) Pending
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Teresa Hutchinson Jun 05, 2009 02:46 PM 
LouAnn called back just now and said it's still 
happening.  :(
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Gabriel Thrash Jun 05, 2009 11:44 AM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Jun 05, 2009 11:44 AM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Jun 05, 2009 11:44 AM 
cleared dust away from the fan.  left the computer
running and it didn't turn off.  checked the
computer error and didn't show any signs off power
supply failure.
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Teresa Hutchinson Jun 05, 2009 10:36 AM 
LouAnn called looking for Michael Ellis because 
she was still having problems and I said I would 
pass this task on the tech's and so I called to 
back and Gabe was already working on the task.  
So I called LouAnn back and told her "Gabe was 
working on it".
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Teresa Hutchinson Jun 05, 2009 09:11 AM 
Priority changed from (3) Priority to (4) Moderate Priority.
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Teresa Hutchinson Jun 05, 2009 09:11 AM 
Task reassigned to UCS Tech.
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Teresa Hutchinson Jun 05, 2009 09:11 AM 
She would like to have someone help her with the 
computer shutting off on it's own
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