Service Request Ticket - # 32467

Service Request Information

CONTACT Name Dauer, Susan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 08, 2009 12:46 PM
Department Education & Leadership Phone 88230
Location Email dauers@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080302[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac 20in 2.66GHz Intel Core 2 Duo #MB324LL/A
Serial No. SW8830130ZE3 Location PDR

CPU Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)


OS Unknown Software MS Office 2008 for MAC from P0067422

Wired NIC 00:22:41:1E:C1:6B


Wireless NIC 00:21:E9:E3:5C:1A


Bluetooth NIC 00:21:E9:D5:63:EF

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact ellism@wou.edu 88629

Tracking

Entered by Date Memo
Michael Ellis
Email

Public
Entered by Date Memo
Michael Ellis Jun 10, 2009 09:42 AM 
Status changed from (1) Pending to (5) Completed
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Michael Ellis Jun 10, 2009 09:42 AM 
Notified user to use Firefox.
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Brian Berkley Jun 09, 2009 01:27 PM 
Task reassigned to Michael Ellis.
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Brian Berkley Jun 09, 2009 01:27 PM 
Status changed from (7) Waiting for Contact to (1) Pending
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Brian Berkley Jun 09, 2009 01:27 PM 
Doesn't work in Safari, does in Firefox.

She is using a Mac.
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Brian Berkley Jun 09, 2009 12:22 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Brian Berkley Jun 09, 2009 12:22 PM 
****This is an email****
Sue,

We need to know what URL you are going to to login
to the SIR program.

I left you a voice message as well.

Thanks,
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Kevin Elmore Jun 08, 2009 12:48 PM 
When accessing FIR, when she enters her 
credentials, she gets a database error.  There is 
no number associated with the error.
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