Service Request Ticket - # 32471

Service Request Ticket - # 32471

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Klumph, Randy	Date	Jun 08, 2009 03:32 PM
	Department	The Research Institute	Phone	88885
	Location		Email	klumphr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20081046 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	5Ck75j1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	Windows Vista Bus downgraded to WIN XP Pro SP3, Microsoft Office 2007 Pro Plus license from P0070415, Adobe Acrobat Pro9 from P0071944, SmartDraw 2012 UPG from VISA2011002723(primary install may share with laptopW#20090458), Microsoft WIN 7 Pro upgrade from P0083124, Adobe Acrobat ProXI(v.11) from P0090339
	Wired NIC	00:24:E8:0F:69:47

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	ljewett06@wou.edu	88925

Tracking

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Jun 17, 2009 04:33 PM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	Jun 17, 2009 04:33 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Jun 17, 2009 04:33 PM	Task reassigned to UCS Tech.	Add Attachment
Lance Jewett	Jun 17, 2009 04:33 PM	**This is an email** Hi this is Lance from UCS with Western Oregon. I am contacting you to let you know that FileMaker Pro 8 for Jay Gense. He now has access to the software on the terminal server. We can not install it on his computer. Thank you, UCS Student Tech Lance	Add Attachment
Lance Jewett	Jun 17, 2009 04:26 PM	This can't be installed on his computer, he has to access it through Terminal Server. We gave him access so he just needs to be informed and i also updated TRI software license.	Add Attachment
Lance Jewett	Jun 17, 2009 03:57 PM	Task reassigned to Lance Jewett.	Add Attachment
Cinthya Mendez-Garcia	Jun 08, 2009 03:54 PM	**This is an email** (Reply from Randy Klumph) WOU tag 20081046 Room 227 Todd Hall phone: 88588 Thanks	Add Attachment
Cinthya Mendez-Garcia	Jun 08, 2009 03:35 PM	emailed him back asking what room/ building number Jay Gense's machine is in and what the WOU# off of the machine is.	Add Attachment
Cinthya Mendez-Garcia	Jun 08, 2009 03:32 PM	**This is an email** Our new project director Jay Gense would like to have FileMaker Pro installed on his desktop We are currently using a network version and had one (or more?) license(s) for individual installation, one of which was used by (Sarah Beaird ). Sarah is no longer on the project and we would like to transfer her license to Jay. Regards, Randy Klumph	Add Attachment