ED11 Printer is dead and we are getting a
replacement for it.

I received yet another call about this printer 
and the user was VERY angry. They said it has 
been broken with no change for three weeks (it's 
been two weeks?) and they are in summer school 
and need it to be functioning very badly. I 
don't see any memos from the person assigned to 
work on this task, so I don't know if it is or 
has been receiving attention, and I have nothing 
to tell the angry callers because I have no 
information here...

There was a duplicate of this task and I closed 
32484. From duplicate task created on this 
service request:

 Memo: Caller said there is a part of the 
printer 
sitting on the table. I'm going to help someone 
here at the lab with logging in and will head 
over there.

 Memo: when I got over there the front top cover 
was 
open. When I closed it the printer began making 
grinding sounds coming from the back top of the 
printer. The was a plastic printer part on the 
table to the right of the printer. I couldn't 
figure out how the piece fit, but I'm going on 2 
hours sleep. I think it is probably an easy fix.

I pulled out the paper trays and I did not see 
any paper jams. I forgot to get the wou number 
off the printer but I think the tech would not 
be able to fix this remotely.
 

Printer was jammed.

In removing back panels, found what appeared to be
wadded/folded up paper to support the back tray.

After getting all the paper out, I could not
attach part of the rear component.

When turning back on, got loud racheting sound.

The Power chord also appears to have a problem. 
moving the chord slightly caused the power to go
off, turn back on.

Prior to the jam, users reported problems with the
paper smearing

Current state: turned off with one piece on back
panel not attached.