Service Request Ticket - # 32473

Service Request Information

CONTACT Name Smith, Robin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 09, 2009 07:29 AM
Department Social Science Phone 88357
Location Email smithr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20080492[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. 39JNPH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003, transfered from W#20030766 DreamweaverMX 2004 from Poo49831, and InDesign CS v3 w/pagemaker plugin pack from P0049831

Wired NIC 00:21:70:6F:DE:40


TECHS Submitted by Christian Rogers Contact crogers05@wou.edu 88925
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public

Entered by Date Memo
Richard Kavanagh student Jun 09, 2009 10:41 AM
Status changed from (1) Pending to (5) Completed
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Richard Kavanagh student Jun 09, 2009 10:41 AM
****This is an email****
Hello,

This is Richard from UCS. I'm just e-mailing you
to let you know that one of the other student
techs come by and installed the compatibility pack
on this computer yesterday. I'll be closing the
new task.

If you have any questions or concerns please let
us know by calling the service request desk at
extension 88925.

Thank you for your time,
Richard Kavanagh
University Computing Services
Lead Student Tech
rkavanagh08@wou.edu
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Richard Kavanagh student Jun 09, 2009 10:26 AM
Task reassigned to Richard Kavanagh.
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Christian Rogers Jun 09, 2009 07:31 AM
it was sent on june 4th
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Christian Rogers Jun 09, 2009 07:30 AM
***that was a email***
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Christian Rogers Jun 09, 2009 07:30 AM
Hi,
Our new shared computer in the Social Science 
Office #20080492[Edit Inv] is unable to open MS Word files 
created on my new iMac.  It needs a compatability 
pack which I am unauthorized to install:
Microsoft Office Compatibility Pack for Word, 
Excel, and PowerPoint 2007 File Formats
Brief Description
Open, edit, and save documents, workbooks, and 
presentations in the file formats new to 
Microsoft Office Word, Excel, and PowerPoint 2007.
 
Would you please install this for us?
 
Thanks!
Robin


~~~~~~~~~~~~~~~~~~~~~~~ 
Robin Smith 
Department of Anthropology 
345 N. Monmouth Ave. 
Monmouth, OR 97361 
Office: HSS 209 
Office hours: MTW 2-3 pm, R 2-4 pm 
Phone:  503 838 8357  
Fax: 503 838 8635 
Email: smithr@wou.edu 
www.wou.edu/~smithr  
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