Service Request Ticket - # 32476

Service Request Information

CONTACT Name Blatner, Chelsee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 09, 2009 08:42 AM
Department Student Engagement Phone 88647
Location Email blatnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
TECHS Submitted by Christian Rogers Contact crogers05@wou.edu 88925
Primary Technician Contact jcolton08@wou.edu 88925

Tracking

Entered by Date Memo
Jordan Colton
Email

Public
Entered by Date Memo
Jordan Colton Jun 17, 2009 02:17 PM 
Task reassigned to Jordan Colton.
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Jordan Colton Jun 17, 2009 02:17 PM 
Status changed from (1) Pending to (5) Completed
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Jordan Colton Jun 17, 2009 02:17 PM 
I fixed the sophos problem. Everything is working
good now.
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Gabriel Thrash Jun 10, 2009 10:49 AM 
One laptop works just fine. the other laptop will
not update sophos. Ran malware bytes and removed a
hijak file and malware file.  Still no luck with
sophos.
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Adam Shinn Jun 09, 2009 12:22 PM 
Task reassigned to UCS Tech.
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Adam Shinn Jun 09, 2009 12:11 PM 
Task reassigned to Adam Shinn.
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Christian Rogers Jun 09, 2009 08:43 AM 
Service request for two dept laptops.
 the clean access agent will not install. one 
says something sophose anti virus has failed even 
though she is a admin. 

Chelsee and the laptops are available all day to 
be worked on.
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