Service Request Ticket - # 32477

Service Request Ticket - # 32477

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Service Request Information

CONTACT	Name	Thomas, Ashley	Date	Jun 09, 2009 09:03 AM
	Department	Student Enrichment Program	Phone	88550
	Location		Email	thomasa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071244 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	7GJTGG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424 installed as Office Pro 2003, Acrobat Pro v6.0 from P0051317 transfered from W#20030733 for Sheree Soalrio Aug2008
	Wired NIC	00:1E:C9:7C:BF:56

TECHS	Submitted by	Christian Rogers	Contact	crogers05@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Tracking

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Jun 09, 2009 03:01 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Jun 09, 2009 03:01 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Jun 09, 2009 03:01 PM	printers are controlled by an access list, added her to sep_staff AD group	Add Attachment
Christian Rogers	Jun 09, 2009 12:25 PM	brian came and set her up, but she still needs access to the printers in the SEP office.	Add Attachment
Christian Rogers	Jun 09, 2009 12:24 PM	Task reassigned to UCS Tech.	Add Attachment
Christian Rogers	Jun 09, 2009 12:24 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Christian Rogers	Jun 09, 2009 12:24 PM	need access to printers in SEP	Add Attachment
Brian Berkley	Jun 09, 2009 12:11 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Jun 09, 2009 12:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Jun 09, 2009 12:11 PM	setup both outlook and thunderbird, gave her admin rights and added her to the rest of SEP ldap groups	Add Attachment
Christian Rogers	Jun 09, 2009 09:13 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Christian Rogers	Jun 09, 2009 09:12 AM	she needs these things done in order to do work.	Add Attachment
Christian Rogers	Jun 09, 2009 09:12 AM	she also needs to be an administrator and access to the I drive	Add Attachment
Christian Rogers	Jun 09, 2009 09:05 AM	needs someone to come by the student enrichment office and set up astra and outlook. available anytime today (tue) except 2-3 tomorrow (wed) anytime. located in apsc 201.	Add Attachment