Service Request Ticket - # 32486

Service Request Information

CONTACT Name Rosselli, Hilda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 09, 2009 01:46 PM
Department College of Education Phone 88371
Location Email rossellih@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040550[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac G5 20 in 1.8GHz Superdrive #Z095
Serial No. W8502225PNZ Location

CPU G5 1.8GHz


OS Software MS Office 2004 Pro from P0050866 Playmaker Pro (OS9)

Wired NIC 00:11:24:6F:9D:92

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact swartzer@wou.edu 88795

Tracking

Entered by Date Memo
Ron Swartzendruber
Email

Public
Entered by Date Memo
Ron Swartzendruber Jun 11, 2009 02:28 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Ron Swartzendruber Jun 11, 2009 02:28 PM 
The problem was a bad processor board in the SAN,
which Dave has now fixed.
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Cinthya Mendez-Garcia Jun 10, 2009 03:33 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Cinthya Mendez-Garcia Jun 10, 2009 03:33 PM 
left a voicemail asking her to call us back of 
whether or not this is still happening.
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Ron Swartzendruber Jun 09, 2009 09:52 PM 
Dave just emailed me and said he's restarting
sundown at midnight.
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Cinthya Mendez-Garcia Jun 09, 2009 04:58 PM 
****This is an email****
20040550[Edit Inv]
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Ron Swartzendruber Jun 09, 2009 04:09 PM 
The main webserver is really slow too.  In the
process of restarting it.  Will restart the Comms
Express webserver after 5 too.
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Brian Berkley Jun 09, 2009 03:52 PM 
I have noticed periods of extreme lag with
sundown.  I was showing Michael pictures of my
bathroom remodel project, and it was like looking
at high-res photos via dialup for a brief time,
then resumed normal ops.

I think Sundown has some issues you might look into.
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Brian Berkley Jun 09, 2009 03:50 PM 
Task reassigned to Ron Swartzendruber.
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Brian Berkley Jun 09, 2009 01:48 PM 
WOU # is not important
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Cinthya Mendez-Garcia Jun 09, 2009 01:47 PM 
emailed back asking for the WOU# of her machine.
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Cinthya Mendez-Garcia Jun 09, 2009 01:47 PM 
****This is an email****
Hi
I have received multiple reports of a very slow 
delay in deleting emails.  I just timed it and it 
took 2 minutes to delay one message.
Hilda

Hilda Rosselli, Dean College of Education, 
Western Oregon University 345 N. Monmouth Ave., 
Monmouth, OR 97361 (503) 838-8471 “We can not do 
great things--only small things with great 
love.”  - Mother Theresa
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