Service Request Ticket

Service Request Information

CONTACT	Name	Hutchinson, Teresa	Date	Jun 09, 2009 02:10 PM
	Department	Telecommunications	Phone	88010
	Location		Email	hutchinsont@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080596 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	7F23TH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068642
	Wired NIC	00:21:70:48:B9:07

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact		88925

Entered by	Date	Memo
New Equip. Setup			Email Public
Entered by	Date	Memo
Dale Goodell	Jun 11, 2009 11:25 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Jun 09, 2009 02:35 PM	this is on tech area shelf with GFA form attached	Add Attachment
Tricia Flaherty	Jun 09, 2009 02:32 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Jun 09, 2009 02:32 PM	This is a quick turn around GFA as her current station is dying on her and we need to get a new one in place soon so please add Office Pro Plus 2007 to base image on the cpu and I will put the monitor in place. Brian B. and Adam W. are working on making a VM of her old computer since it has alot of Telecom specific apps that take alot of special configuration. Please let them know when this box is ready to be put in place at Teresa's desk so they can coordinate the rest of her telecom software needs(Avaya, Bi-Query Telecom Model, etc.)	Add Attachment