Service Request Ticket - # 32493

Service Request Ticket - # 32493

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Service Request Information

CONTACT	Name	Quiring, Sandy	Date	Jun 10, 2009 08:26 AM
	Department	Human Resources	Phone	88141
	Location		Email	quirings@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080488 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	B7JNPH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003, Digital Storefront for Printing Services
	Wired NIC	00:21:70:6F:CE:A6

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Jul 09, 2009 10:10 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Jul 09, 2009 10:10 AM	I fixed this for her last week. It just needed to have the dsf print driver reinstalled.	Add Attachment
Teresa Hutchinson	Jun 26, 2009 09:05 AM	I emailed Adam to let him know Sandy was asking. Emailed Sandy to say we are working on this asap.	Add Attachment
Christian Rogers	Jun 26, 2009 09:00 AM	*this is an email* Christian, Well it's been another week and still no one has contacted me. Does anyone know Digital Storefront? Is the tech that was assigned to it still on this planet??? Has that person actually been seen lately??? Or am I waiting for the ghost of Christmas past (less than 6 months until Christmas!!). Sandy	Add Attachment
Christian Rogers	Jun 19, 2009 08:14 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Christian Rogers	Jun 19, 2009 08:14 AM	could someone give her a call?	Add Attachment
Christian Rogers	Jun 19, 2009 08:12 AM	**this was an email* So I have a service request number, I've been assigned to a tech, any idea when they can actually come and fix the problem? Sandy	Add Attachment
Christian Rogers	Jun 16, 2009 08:15 AM	*this was an email* Can you tell me when someone can come and look at this? Thanks Sandy	Add Attachment
Brian Berkley	Jun 10, 2009 09:35 AM	Task reassigned to Adam Wehner.	Add Attachment
Cinthya Mendez-Garcia	Jun 10, 2009 08:26 AM	**This is an email** I was trying to use Digital Storefront to convert a document to pdf, but it will not work. It worked in the past but hasn't worked the last 2 times I tried it. Also when I start my computer an error messgae comes up from efi Print Messenger stating that it is 'Converting your document'. WOU # 20080488. Sandy Quiring 8-8837	Add Attachment