Service Request Ticket

Service Request Information

CONTACT	Name	Mafit, Cindi	Date	Jun 10, 2009 08:39 AM
	Department	The Research Institute	Phone	88792
	Location		Email	mafitc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050321 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
	Serial No.	106R981	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from TRI Site License
	Wired NIC	00:12:3F:97:17:21

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jun 16, 2009 01:52 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Jun 16, 2009 01:52 PM	The message hasn't shown up since last week; marking this task as "complete" for now. Cindi will let me know if the message shows up again.	Add Attachment
Dale Goodell	Jun 10, 2009 04:07 PM	Removed an HP item from Start Menu. Not sure if this was the culprit Had her login and the message didn't come up again. If needed, I'll uninstall then reinstall the printer.	Add Attachment
Brian Berkley	Jun 10, 2009 09:37 AM	Task reassigned to Dale Goodell.	Add Attachment
Brian Berkley	Jun 10, 2009 09:37 AM	Dale, this is related to your installation of her new printer.	Add Attachment
Cinthya Mendez-Garcia	Jun 10, 2009 08:42 AM	says when she loggs in her desktop comes up and then a box pops up reading Solution Center. says they just installed a printer to her machine and says it might be because of this. says this started to happen on monday morning. message: "the feature you are trying to use in on a network resource that is unavailable" lists the use source is the "t:/1.drivers...." says her printer works fine. Available times: everyday 8:30-5pm except tomorrow thursday.	Add Attachment