Service Request Ticket - # 32509

Service Request Information

CONTACT Name Sweet, Peggy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 10, 2009 02:56 PM
Department Education & Leadership Phone 88471
Location Email sweetp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20030964[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description 1703FP, 17 inch flat panel display
Serial No. CN-02Y-315-71618-43RAFUX Location PDR
TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact jcolton08@wou.edu 88925

Tracking

Entered by Date Memo
Jordan Colton
Email

Public
Entered by Date Memo
Jordan Colton Jul 02, 2009 02:32 PM 
Status changed from (1) Pending to (5) Completed
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Jordan Colton Jul 02, 2009 02:32 PM 
I managed to get the CD out of the drive. The disk
is destroyed so it will not be possible to get any
data off of it.
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Teresa Hutchinson Jul 01, 2009 07:54 AM 
****This is an email****

Thank you for following up.  No, it was not 
resolved.  The person who came could not get the 
cd out of the computer.  He said I should call 
classroom services as they have the proper tools 
for removing it.  I then got busy and forgot 
about it.  I will leave a message for Maria 
Dantas-Whitney, who will be returning to her 
office, so she can follow up from this end.
 
Thank you,
Peggy Sweet
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Teresa Hutchinson Jul 01, 2009 07:54 AM 
Status changed from (7) Waiting for Contact to (1) Pending
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Teresa Hutchinson Jun 26, 2009 09:30 AM 
****This is an email****

Hi Peggy,

We were just following up with you regarding a 
service request that we have for you (#32509) 
that was in regards to a cd being stuck in a 
computer in Ed.  We were wondering if this was 
resolved or if we could be of assistance.  Just 
let us know, we are at 503-838-8925 and if you 
could refer to task #32509.

Thank you!
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Jordan Colton Jun 17, 2009 03:58 PM 
the email address listed for her is a centurytel
one and it is no longer active..
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Jordan Colton Jun 17, 2009 01:09 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Jordan Colton Jun 17, 2009 01:04 PM 
i emailed her asking if this was still a problem
and if so what time would be best to come take a
look at it.
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Jordan Colton Jun 11, 2009 10:48 AM 
Task reassigned to Jordan Colton.
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Cinthya Mendez-Garcia Jun 10, 2009 02:58 PM 
says she needs to finish some work and needs this 
for today.
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Cinthya Mendez-Garcia Jun 10, 2009 02:57 PM 
says it has been an issue for a while and there 
seems to be a CD stuck in the drive. she needs to 
put another CD in but cannot because there might 
be one in there. The CD will not come out. 

Available times:
today until 5pm
only on campus today.
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