Service Request Ticket

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Service Request Information

CONTACT	Name	Jamieson, Elaina	Date	Jun 11, 2009 02:01 PM
	Department	Creative Arts/Art	Phone	88229
	Location		Email	jamiese@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080619 (opens in a new window)	Bldg/Room	CH 306
	Service Tag		Description	Apple iMac, 20-inch, 2.66HGz Intel Core 2 Duo #Z0FE
	Serial No.	SQP8490SEZE6	Location	was Elaina Jamieson
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	MS Office MAC 2008 from P0068701, Mac OS X v10.5 Leopard (includes Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools) and iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, GarageBand)
	Wired NIC	00:23:32:96:09:FE
	Wireless NIC	00:23:12:1D:7C:6E
	Bluetooth NIC	00:23:12:42:92:91

TECHS	Submitted by	Richard Rogers	Contact	rrogers@wou.edu	88925
	Primary Technician		Contact	jcolton08@wou.edu	88925

Tracking

Entered by	Date	Memo
Jordan Colton			Email Public
Entered by	Date	Memo
Jordan Colton	Jul 21, 2009 02:23 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jordan Colton	Jul 21, 2009 02:23 PM	I helped her rename the file and tell the computer to open it with windows Word. I also helped her with creating folders and organizing her desktop.	Add Attachment
Todor Todorov	Jul 20, 2009 02:45 PM	Task reassigned to Jordan Colton.	Add Attachment
Todor Todorov	Jul 20, 2009 02:45 PM	I set up a time to go look at her issue for Tuesday at 2. But since I'm coming to work on Saturday, I'll need to skip Tuesday. Can you go meet with her for me?	Add Attachment
Todor Todorov	Jul 14, 2009 03:23 PM	Task reassigned to Todor Todorov.	Add Attachment
Cinthya Mendez-Garcia	Jul 14, 2009 02:42 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Cinthya Mendez-Garcia	Jul 14, 2009 02:42 PM	available times: next week monday, tuesday, or wednesday between 2- 4pm she is available.	Add Attachment
Todor Todorov	Jul 14, 2009 08:49 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Todor Todorov	Jul 14, 2009 08:49 AM	I sent her an email if this is still an issue	Add Attachment
Lance Jewett	Jun 22, 2009 01:04 PM	I called and left a VM about availability	Add Attachment
Richard Rogers	Jun 11, 2009 02:03 PM	She said she typed up a document into Word, but now it is a MPEG file and now it wont open. I tried to have rename it as a .doc file but it still said it could not play the file. She will be in her office today 6-11-09 until at the earliest and wont return till after monday next week. Her computer is a Mac.	Add Attachment