Service Request Ticket

Service Request Information

CONTACT	Name	Groshong, Cara	Date	Jun 12, 2009 12:29 PM
	Department	Advancement & Foundation	Phone	88148
	Location		Email	groshonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071162 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	8N8SFG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066324 installed as Office Pro 2003, Adobe Acrobat Pro v9 from P0070929, Adobe Design Std CS4 for WIN from P0072093
	Wired NIC	00:1E:C9:72:DA:4E

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Jun 17, 2009 01:59 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Richard Kavanagh student	Jun 16, 2009 09:46 AM	I imaged and brought over a temp computer for that station. Make sure you install the needed software on the new HD. She mentioned an adobe creative suite, Acrobat Pro, and Auction.	Add Attachment
Lance Jewett	Jun 15, 2009 02:25 PM	Bad Hard drive, adam ordered a new one. Called but no answer.	Add Attachment
Brian Berkley	Jun 15, 2009 01:50 PM	Task reassigned to Lance Jewett.	Add Attachment
Brian Berkley	Jun 15, 2009 08:37 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Jun 15, 2009 08:37 AM	will call when student is here	Add Attachment
Casey Sonflieth	Jun 12, 2009 12:30 PM	her student worker is having trouble logging on because the computer just stays on the log on screen to log onto the network.	Add Attachment