Service Request Ticket - # 32542

Service Request Information

CONTACT Name Walczyk, Kevin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 15, 2009 09:03 AM
Department Creative Arts/Music Phone 88274
Location Email keveli@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080373[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac, 24in, Intel Core 2 Duo #Z0FF
Serial No. SQP83713DZE7 Location PDR 2023 Giveaway

CPU Intel Core 2 Duo 3.06Ghz(6MB L2, 1066Mhz FSB)


OS Unknown Software Mac OS X v10.5 Leopard (includes Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, GarageBand), MS Office MAC 2008 from P0067762, Adobe Design Premium CS5 Mac from P0075910 installed as CS4 Design Premium for Kevin 6-2010

Wired NIC 00:22:41:33:F2:76


Wireless NIC 00:21:E9:E2:DF:10


Bluetooth NIC 00:23:12:37:A1:0F

TECHS Submitted by Richard Kavanagh student Contact rkavanag08@wou.edu 88323
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Jun 15, 2009 03:33 PM 
Task reassigned to Lance Jewett.
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Lance Jewett Jun 15, 2009 03:33 PM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Jun 15, 2009 03:33 PM 
****This is an email****
Hi this is Lance from the University Computing
Services with Western Oregon. I am contacting you
to let you know that we can going to close your
task until you return. You will get an email
saying that it has been completed. When you return
and would like CS3 installed you can call the
Service desk and either reopen the task or create
a new one. If you have any question you can reply
to this email or call the service desk.

Thank you,
UCS
Student Tech Lance
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Lance Jewett Jun 15, 2009 03:29 PM 
We are going to complete the task until he returns
then he can open it again or create a new task.
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Casey Sonflieth Jun 15, 2009 11:41 AM 
Status changed from (1) Pending to (4) On Hold
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Casey Sonflieth Jun 15, 2009 11:41 AM 
i put it on hold for now...i dont know if you 
wanted me to complete it of not, because it is 
not completed..he is jsut not here for the summer 
or fall term
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Casey Sonflieth Jun 15, 2009 11:40 AM 
****This is an email****

Hi,

I just received a service request - No. 32542; 
but, since I am currently out for the sumer and 
on sabbatical this Fall term, I will make this 
request at a much later time. Please do not add 
CS3 InDesign at this time.

Thank you!
-KW

Dr. Kevin M. Walczyk Professor of Music Western 
Oregon University 503.838.8274 
www.wou.edu/las/creativearts/music/walczyk.htm
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Richard Kavanagh student Jun 15, 2009 09:05 AM 
I went over there the other day to fix an issue
with Finale and he asked me to install Indesign.
He had a license but for some reason during the
installation it just seems to pause. According to
the activity monitor it is still running but it is
not running as quickly as it should be.
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