Service Request Ticket

Service Request Information

CONTACT	Name	Reagle, Christina	Date	Jun 16, 2009 02:39 PM
	Department	The Research Institute	Phone	88871
	Location		Email	reaglec@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050320 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
	Serial No.	306R981	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from TRI Site License, HyperRESEARCH 2.8.2 from VISA2008000422
	Wired NIC	00:12:3F:97:17:2C

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	ttodorov05@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Jun 17, 2009 10:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Jun 17, 2009 10:56 AM	I burnt her a cd with the software	Add Attachment
Todor Todorov	Jun 17, 2009 10:56 AM	**This is an email** Hi Todor The Research Ware software is not for my computer. We are sending it out to one of our remote offices. I would appreciate it if you would drop it off here at my office and I will send it on.	Add Attachment
Todor Todorov	Jun 17, 2009 08:21 AM	**This is an email** Hello Christina, this is Todor with University Computing Services. We have a request to install ResearchWare HyperRESEARCH 2.8.2 on your machine, and I wanted to check with you what would be a good day and time to do that. Please email me back at ttodorov05@wou.edu or call us at 503-838-8925. Thank you	Add Attachment
Todor Todorov	Jun 16, 2009 03:02 PM	Task reassigned to Todor Todorov.	Add Attachment
Tricia Flaherty	Jun 16, 2009 02:41 PM	Software is downloaded to T:\ResearchWare and has registration code in text file Invocie will go via Campus mail to Lisa Wilson in the TRI Office	Add Attachment