Service Request Ticket - # 32574

Service Request Information

CONTACT Name Price, Michele   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 17, 2009 08:30 AM
Department International Education & Development Phone 88493
Location Email pricemv@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020078[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description PO: P0038514;Dimension 4500 Series , Pentium 4 -1.8GHZ
Serial No. 3Z0GP11 Location PDR

CPU Pentium 4-1.8Ghz


OS Unknown Software Filemaker Pro v8 from P0055324 installed as v7, Macromedia Contribute 3 with CPS from P0056987

Wired NIC 00:07:E9:01:31:E8

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Jun 17, 2009 10:19 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Jun 17, 2009 10:19 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Jun 17, 2009 10:19 AM 
CLM vendor disked Winchester this morning and took
down IIS and Filemaker.
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Cinthya Mendez-Garcia Jun 17, 2009 08:32 AM 
Rebecca Chadd student worker called saying she is 
unable to open the file maker database program. 
Says it has all of their study abroad student 
information. 

says it displays a message:
"could not be openend, file not found" 

available time:
anytime today before 12/noon
tomorrow between 9am-5pm
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