Service Request Ticket - # 32596

Service Request Information

CONTACT Name Root, Linda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 17, 2009 03:35 PM
Department Western Community Policing Institute Phone 14001
Location Email rootl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20030380[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 5100, Pentium 4, 2.66GHz, 15.0 SXGA+
Serial No. F730R31 Location PDR

CPU Pentium 4-2.66GHz


OS Unknown Software Microsoft Office 2003 Pro installed as Office XP Pro from P0045165

Wired NIC 00:0D:56:3C:B2:DD

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact jcolton08@wou.edu 88925

Tracking

Entered by Date Memo
Jordan Colton
Email

Public
Entered by Date Memo
Jordan Colton Jun 17, 2009 03:44 PM 
Task reassigned to Jordan Colton.
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Jordan Colton Jun 17, 2009 03:44 PM 
Status changed from (1) Pending to (5) Completed
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Jordan Colton Jun 17, 2009 03:44 PM 
she had to plug the laptop into the network to log
into it. It will load her profile from the hard
drive now which is what they were wanting.
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Cinthya Mendez-Garcia Jun 17, 2009 03:37 PM 
says when she puts her username and password she 
is getting this error message: 
"domain mash is unavailable" 

says she has never used this laptop before. 

she is an employee of Linda root. 
located in IT 101
 
available times:
today between now and 4:30 
tomorrow 8am-noon
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