Service Request Ticket - # 32602

Service Request Information

CONTACT Name Goulding, James   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 18, 2009 10:28 AM
Department VP Student Affairs Phone 88303
Location Email gouldinj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20081179[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 3600DN Monochrome Laser Printer
Serial No. MHB860814 Location PDR

Model 3600/DN Hostname
Notes 40ppm, PS3, 128MB Memory Network Print, Duplex 110V Ink/Toner Refill

Wired NIC 00:00:AA:BD:5D:A9

TECHS Submitted by Christian Rogers Contact crogers05@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Jun 30, 2009 12:00 PM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Jun 30, 2009 12:00 PM 
Printer is setup and running.
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Tricia Flaherty Jun 23, 2009 01:06 PM 
New printer has arrived and is in fee payment 
hallway plugged in with config sheet/setup and 
invoice. please record hostname in inventory 
record
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Adam Wehner Jun 18, 2009 10:45 AM 
Task reassigned to Adam Wehner.
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Adam Wehner Jun 18, 2009 10:45 AM 
Called and left VM to call me back with the name
of the printer that he is having problems with.
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Christian Rogers Jun 18, 2009 10:29 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Christian Rogers Jun 18, 2009 10:29 AM 
James is having problems with his printer. the 
queue is full and he can not delete them, and is 
no longer able to print documents he needs. This 
is his only printer and needs it to continue 
work. 


available all day in WUC 203D
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