Service Request Ticket - # 32605

Service Request Information

CONTACT Name Flaherty, Tricia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 18, 2009 11:23 AM
Department University Computing Solutions Phone 88904
Location Email flahert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
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Entered by Date Memo
Dale Goodell Jun 24, 2009 02:56 PM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Jun 24, 2009 02:56 PM 
Marking this task as complete.  Also see task #
32706.  Five of the scanners have been installed.
 The sixth scanner will be installed at the
Microforms Scanning Station later.
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Dale Goodell Jun 23, 2009 11:23 AM 
Two major issues:
1) General slowness on the Mac side.  The Mini
Macs are slow in general.
2) ABBYY software -- need to set full permissions
for that folder as an exception to the permissions
for general student users.  Need to document this
change for future installations of the scanners.
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Dale Goodell Jun 23, 2009 11:21 AM 
CPU # 20070138[Edit Inv] -- Copy Center, first floor.
An older version of Deep Freeze is installed, for
which I don't know the password.  They have
ordered a replacement for the large Minolta
scanner at that station.  When that comes, we will
try to reghost the CPU and eliminate Deep Freeze
and will install the scanner then.
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Dale Goodell Jun 23, 2009 11:19 AM 
Scanner 20080195[Edit Inv] -> CPU 20060342[Edit Inv]
20081093[Edit Inv] -> 20070138[Edit Inv]
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Courtney Wehner Jun 18, 2009 11:25 AM 
The other scanner's WOU #s are: 20081092[Edit Inv], 
20081093[Edit Inv], 20081094[Edit Inv], 20081095[Edit Inv], 20081096[Edit Inv].

They are to be set up and delivered to the 
library, but their station locations are not 
known as of yet.  These are NOT replacement 
scanners.
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