Service Request Ticket - # 32611

Service Request Ticket - # 32611

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Service Request Information

CONTACT	Name	Ritter, Dionne	Date	Jun 18, 2009 05:08 PM
	Department	Advancement & Foundation	Phone	88281
	Location		Email	parksd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071162 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	8N8SFG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066324 installed as Office Pro 2003, Adobe Acrobat Pro v9 from P0070929, Adobe Design Std CS4 for WIN from P0072093
	Wired NIC	00:1E:C9:72:DA:4E

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	ttodorov05@wou.edu	88925

Tracking

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Oct 06, 2009 11:31 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Oct 01, 2009 03:28 PM	it's installed	Add Attachment
Todor Todorov	Oct 01, 2009 10:42 AM	Available after 1 today	Add Attachment
Todor Todorov	Oct 01, 2009 08:42 AM	Task reassigned to Todor Todorov.	Add Attachment
Tricia Flaherty	Sep 14, 2009 02:27 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Sep 14, 2009 02:27 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Tricia Flaherty	Sep 14, 2009 02:27 PM	license of Adobe CS4 Design Std for Windows has been purchased on order#4380 T:\Adobe Creative Suite\Adobe CS4 Suites\Adobe CS4 Design Standard for WIN	Add Attachment
Tricia Flaherty	Jun 30, 2009 02:00 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Tricia Flaherty	Jun 30, 2009 02:00 PM	putting on hold until order is placed for CS3/CS4 suite in next fiscal year	Add Attachment
Tricia Flaherty	Jun 30, 2009 02:00 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Lance Jewett	Jun 22, 2009 12:42 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Lance Jewett	Jun 22, 2009 12:42 PM	v9 is already on her box. So she just need version 3 of the suite when that gets figured out.	Add Attachment
Tricia Flaherty	Jun 22, 2009 09:53 AM	Lance please not that she has a valid license of Adobe Acrobat Pro v9 from P0070929 that can be installed on her machine	Add Attachment
Tricia Flaherty	Jun 22, 2009 09:47 AM	**This is an email** Dionne, On Friday I looked for CS3 licensing that would be assigned to your workstation and did not find a license that we would be able to assign to your machine. The most we could find for your workstation was a license of Adobe CS Premium v1 that was previously assigned to W#20030625(*your old station that is now assigned to a different purpose in your office). I told the tech, Lance that he could install that license for you as long as it was removed from the old station. I also had a late Friday afternoon conversation with Cara Groshong were we discussed the need and purchase of a newer version for you. Unfortunately we are beyond fiscal year end purchasing deadlines and will have to wait tell beginning of July to process that license purchase. I'm sorry it can not happen today. Let me know if you have any questions. Tricia Flaherty	Add Attachment
Lance Jewett	Jun 19, 2009 01:23 PM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	Jun 19, 2009 01:23 PM	She has license for v1 not v3. I will talk to Tricia about it.	Add Attachment
Cinthya Mendez-Garcia	Jun 18, 2009 05:09 PM	says they installed adobe creative suite but she needs the version 3 installed. available times: tomorrow will be gone all day but someone could just come over and do this while she is out. needs this by monday.	Add Attachment