Service Request Ticket

Service Request Information

CONTACT	Name	Beaver, Scott	Date	Jun 18, 2009 05:20 PM
	Department	Natural Science Division	Phone	88205
	Location		Email	beavers@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20081109 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Latitude E5400, 2.00GHz, 2M, 800MHz FSB
	Serial No.	BJ955K1	Location	PDR
	CPU	Intel Core 2 Duo T7250(2.00GHz,800MHz,2ML2)
	OS	Unknown	Software	Roxio Creator Dell Edition 9.0, Vista Downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0070637, DreamWeaver MX 2004 from P0052818 & Adobe Acrobat Pro v9 WIN from P0067126 transferred July 2009 from W#20030387 for Math dept
	Wired NIC	00:21:9B:F1:AA:22
	Wireless NIC	00:22:FB:39:0C:C0

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Jun 29, 2009 02:42 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Jun 29, 2009 02:42 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Jun 29, 2009 02:42 PM	Installed XP, all updates, standard software load, dumped an image, and then named/bound and installed MATLAB as per Scott Beaver.	Add Attachment
Dale Goodell	Jun 23, 2009 02:21 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Jun 18, 2009 05:26 PM	This is on counter in ITC008 with invoice and Setup form	Add Attachment
Tricia Flaherty	Jun 18, 2009 05:22 PM	This is a new model of laptop, non-standard you will need to build image. It was ordered by Scott Beaver for MAth Department general use so Sharyne Ryals in MNB 116 Math Office can serve as a secoundary point of contact for this	Add Attachment