Service Request Ticket

Service Request Information

CONTACT	Name	Carlson, Jan	Date	Jun 22, 2009 08:42 AM
	Department	Advancement & Foundation	Phone	88725
	Location		Email	carlsonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071256 (opens in a new window)	Bldg/Room	NS 120A
	Service Tag	JFJTGG1	Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	JFJTGG1	Location	Ava Howard - Backroom
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Windows XP Pro	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424
	Wired NIC	00:1E:C9:76:C2:26

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	ttodorov05@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Jun 22, 2009 09:10 AM	Task reassigned to Todor Todorov.	Add Attachment
Todor Todorov	Jun 22, 2009 09:10 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Jun 22, 2009 09:10 AM	they are switched now	Add Attachment
Casey Sonflieth	Jun 22, 2009 08:44 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Casey Sonflieth	Jun 22, 2009 08:44 AM	she is unable to do anywork untill this is resolved	Add Attachment
Casey Sonflieth	Jun 22, 2009 08:44 AM	she said that she has two monitors and the left one is supposed to be primary, but the right one is now. she clicks on outlook and it pops up on the left screen, but the mouse will not let her to go to the left screen, and what she wants is for the left screen to be the primary screen. Phone:8-8725 call her because she is unable to open her email right now.	Add Attachment