Service Request Ticket - # 32642

Service Request Ticket - # 32642

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Service Request Information

CONTACT	Name	Hutchinson, Teresa	Date	Jun 22, 2009 01:16 PM
	Department	Telecommunications	Phone	88010
	Location		Email	hutchinsont@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070125 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	G6GBBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2003 from student licenses
	Wired NIC	00:1A:A0:53:02:10

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	ljewett06@wou.edu	88925

Tracking

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Casey Sonflieth	Jun 30, 2009 07:44 AM	Lance go to task number 32136....that is where the tower is suppoosed to go. someone had closed that task without the tower at the computer	Add Attachment
Casey Sonflieth	Jun 30, 2009 07:43 AM	REF computer 37......this task has not been completed....lance called lori hilterbrand on task number 32642 which has been completed and the task is still open. the tower is stil missing for this task though	Add Attachment
Casey Sonflieth	Jun 30, 2009 07:43 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Jun 29, 2009 04:09 PM	**This is an email** Hi Lori, This is Lance with the University computing Services with Western Oregon. I'm emailing in regards to the "out of order" computer in the reference area by the front window. I was wondering if you happened to know where the tower to that station went or if you were holding it. We are unable to locate that computer. I also left you a voice mail. Any help would be great Thank you, UCS Student Tech Lance	Add Attachment
Lance Jewett	Jun 29, 2009 04:06 PM	Called and left a VM asking if she knew about missing computer	Add Attachment
Lance Jewett	Jun 26, 2009 02:31 PM	Lori is gone till next week	Add Attachment
Lance Jewett	Jun 22, 2009 01:38 PM	Went over there and there is only one machine that has an out of order sign and the computer is gone. Have no clue where the computer is	Add Attachment
Lance Jewett	Jun 22, 2009 01:17 PM	Task reassigned to Lance Jewett.	Add Attachment
Teresa Hutchinson	Jun 22, 2009 01:16 PM	Not sure if the computer number is 20070125 or 20060141 but our lab maintenance person said it's out of order or it maybe has an out of order note.	Add Attachment